Privacy Policy

Last updated: 15 January 2026

Data Controller Information

This privacy policy explains how ultraluxis d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller:
ultraluxis d.o.o.
Drenikova ulica 64
1054 Ljubljana
Slovenia
Registration Number: 8521479635
VAT Number: SI85391425

Data Collection

We collect personal data in several ways when you interact with our website and services. The data we collect includes information you provide directly to us, such as when you fill out contact forms, request quotes, or subscribe to our newsletter. This may include your name, email address, phone number, company name, and any messages or enquiries you send to us.

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. This information is collected through cookies and similar tracking technologies as described in our cookie policy.

How We Use Your Information

We use the personal data we collect for several legitimate business purposes. How we use your information depends on the services you use and your relationship with us. We use of your data includes responding to your enquiries and providing customer support, processing service requests and delivering our fitness data analysis services, sending you information about our services that may be of interest to you, improving our website and services based on your feedback and usage patterns, and complying with legal obligations and protecting our business interests.

The legal basis for processing your personal data varies depending on the specific purpose. We process data based on your consent (such as for marketing communications), to fulfil our contractual obligations to you, for our legitimate business interests (such as improving our services), or to comply with legal requirements.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our cookie policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as web hosting providers, email service providers, and analytics services. These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may also disclose your personal data if required by law, in response to legal process, to protect our rights or property, or in connection with a business transaction such as a merger or acquisition.

International Data Transfers

As we are based in Slovenia and operate within the European Union, your personal data is primarily processed within the EU. However, some of our service providers may be located outside the EU. When we transfer personal data outside the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the European Commission.

Your Rights

Under the GDPR and other applicable data protection laws, you have several rights regarding your personal data. Your rights include the right to access your personal data and receive information about how we process it, the right to correct inaccurate or incomplete personal data, the right to request deletion of your personal data in certain circumstances, the right to restrict or object to the processing of your personal data, and the right to data portability in certain situations.

You also have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing your personal data. Additionally, you have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, though this period may be extended in complex cases.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

For example, we typically retain contact form submissions and enquiries for up to three years to provide ongoing support and follow up on potential business opportunities. Website analytics data is generally retained for 26 months in accordance with Google Analytics default settings. Marketing consent and preferences are retained until you withdraw your consent or request deletion of your data.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection principles.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without appropriate consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have any questions about this privacy policy, want to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

Privacy Contact:
Email: privacy@ultraluxis.pro
Phone: +386 15419822
Address: ultraluxis d.o.o., Drenikova ulica 64, 1054 Ljubljana, Slovenia

We are committed to resolving any privacy concerns you may have and will respond to your enquiries as promptly as possible.